Effective Date: April 14, 2025
About UPAN
“We,” “us,” or “our” refers to Utah Prisoner Advocate Network (UPAN), a nonprofit organization with its principal place of business located at:
PO Box 464, Draper, UT 84020-0464, United States
About This Privacy Policy
Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our websites, mobile-friendly services, and other online or offline experiences (collectively, the “Services”). If you have questions, contact us at: contact@utahprisoneradvocate.org
What Personal Information We Collect and How We Collect It
- Contact Information:
When you sign up for emails, texts, or updates, we may collect your name, email address, phone number, mailing address, or other contact details. - SMS Messaging:
If you opt in to receive SMS messages from us, we collect and store your mobile number and message preferences. You may opt out at any time by replying STOP or contacting us directly. - Payment Information:
We use third-party platforms such as PayPal, Venmo, and Stripe to process donations. These services collect and store your financial data, which is governed by their own privacy policies—not ours. - Forms & Feedback:
You may provide additional information by completing surveys, submitting intake forms, registering for events, or responding to feedback forms.
How We Use Your Personal Information
We use your information to:
- Send newsletters, text alerts, and updates you’ve requested
- Respond to questions or support requests
- Share resources and information relevant to your interests
- Monitor site activity and improve our Services
- Facilitate fundraising and volunteer engagement
- Detect and prevent fraud or misuse
- Fulfill agreements you may have with UPAN
How We Share Your Personal Information
We may share your information:
- With service providers who help us send emails, process donations, or analyze website usage
- In connection with organizational changes like a merger or transition
- When legally required (e.g., court orders or government requests)
We do not sell or rent your personal information.
Your Marketing Choices
You can unsubscribe or opt out of communications at any time using the links in our messages or by contacting us at contact@utahprisoneradvocate.org. We may still send non-promotional administrative messages even if you opt out of marketing.
Retention and Deletion of Your Personal Information
We retain your personal information only as long as necessary for its original purpose or as required by law. You can request deletion of your data by contacting us. We will honor your request unless retention is required for legal, regulatory, or audit purposes.
Cookies and Analytics
Our website uses cookies and tools like Google Analytics to understand how users engage with our content. These may collect information like IP address, browser type, or time spent on the site. You can disable cookies through your browser settings, but some features may not work as intended.
Medical and Legal Disclaimers
UPAN is not a healthcare provider, law firm, or legal clinic, and is not licensed to offer medical or legal advice. Our team—including volunteers with healthcare or legal backgrounds—may offer general guidance or help families advocate for incarcerated individuals. However, this does not constitute professional medical or legal advice.
We strongly advise users not to send medical records, legal case files, or other confidential documents unless explicitly requested and securely arranged. UPAN cannot guarantee confidentiality under HIPAA, attorney–client privilege, or any other protected standard.
Any personal or sensitive information shared with UPAN is provided voluntarily and at your own risk. We take reasonable efforts to protect the information we receive, including from inmate correspondence and family communications, but we are not subject to HIPAA or state-level health data privacy laws.
If you have legal or medical concerns, please consult a qualified professional directly.
International Transfers
If any data is processed outside of the United States (such as by third-party vendors), we ensure appropriate safeguards are in place to protect your information.
Changes to This Privacy Policy
We may update this policy periodically. The effective date above will reflect the most recent version. Please check back occasionally for any updates.
Contact Us
Utah Prisoner Advocate Network
PO Box 464
Draper, UT 84020-0464
contact@utahprisoneradvocate.org